F900 Privacy Policy — User Information Protection
This Privacy Policy explains how f900 collects, uses, stores and protects the personal information of users on our platform in Malaysia. We are committed to ensuring your data is handled securely and responsibly.
This policy applies to all registered users and visitors of the f900 platform. Continued use of the platform constitutes your acceptance of this policy.
What information does f900 collect?
When you register and use the f900 platform, we collect several categories of information to ensure our services run smoothly and securely. The information collected includes:
Account and identity information
Your full name, date of birth, email address, phone number and identity verification details provided during registration or account verification. This information is used to verify your identity and confirm your eligibility to use the platform.
Device and browser information
Your IP address, device type, operating system, browser type, screen resolution and other technical information automatically transmitted when you access the platform. This data helps us optimise the mobile experience and detect unusual activity.
Payment and transaction information
Transaction details in MYR, including the payment method used (FPX, Touch'n Go, internet banking), deposit and withdrawal amounts, and transaction history. We do not store full card numbers; all payments are processed through secure payment channels.
Platform usage data
Pages visited, session duration, clicks and in-platform interactions, game preferences, and activity dates. This data is used for service improvement and aggregate usage pattern analysis.
How is your information used?
F900 uses the information collected solely for purposes related to platform operations and service improvement. The primary purposes for which your data is used are as follows:
- Account verification and security — verifying that users are legitimate and preventing fraud or unauthorised access;
- Transaction processing — facilitates deposits and withdrawals in MYR via local payment methods;
- Customer Support — enables the f900 support team to assist with account enquiries, payment matters, and technical issues;
- Platform improvement — analysing usage patterns to improve the interface, performance and overall user experience;
- Legal compliance — meeting legal and regulatory requirements applicable in Malaysia, including reporting and audit obligations;
- Service communications — sending important notices related to your account, policy changes or security information.
F900 does not use user data for third-party advertising purposes or sell your personal information to any external party without your consent.
Use of cookies and tracking technologies
The f900 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you browse the platform.
The types of cookies used by f900 include:
- Session cookies — used to maintain your login session while active and are not retained once you close your browser;
- Preference cookies — saving your language settings and display preferences so you do not need to reconfigure them on every visit;
- Analytical cookies — collecting anonymised usage data to understand how users interact with the platform for improvement purposes.
You can configure your browser to reject or delete cookies, but doing so may affect certain features on the f900 platform, including the ability to stay logged in.
How is your data stored and protected?
F900 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
The protection measures in place include:
- Data encryption in transit using industry-recognised protocols;
- Internal access controls that restrict who can view users' personal information;
- Continuous monitoring to detect and respond to any unauthorised access attempts;
- Payment data is stored in compliance with relevant industry security standards.
Third-party sharing
F900 may share user information with trusted third-party service providers such as payment processors, strictly to the extent necessary to deliver those services. These third parties are required to protect your data and are not permitted to use it for any other purpose. In addition, f900 may disclose user information when required by law or directed by the relevant authorities.
Your rights as an f900 platform user
As a registered f900 user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
You may request corrections to any inaccurate or incomplete information in your account.
Under certain circumstances, you may request the deletion of your account and personal data from our systems.
To exercise any of the above rights or if you have any privacy-related enquiries, please contact the f900 support team by email at [email protected]. We will endeavour to process your request within a reasonable timeframe, subject to applicable legal requirements.
Changes to This Privacy Policy
F900 reserves the right to update or amend this Privacy Policy from time to time. Any significant changes will be communicated via an in-platform notice. The latest effective date will be stated at the top of this document. Continued use of the platform after changes are published constitutes your acceptance of the updated policy. For any enquiries, you may also refer to the FAQ us.
Have questions about how we handle your privacy?
Contact f900 support or visit the FAQ page for more information. Register an account or log in to start using the platform.